Living the Values
At Helvetica Assets, our core values are more than words on a page—they are principles that guide our daily actions and decisions. We believe that values only matter if they are lived consistently, in every client interaction and every business decision. Here's how we put our values into practice:
Integrity in Action
Our commitment to integrity manifests in several concrete ways:
- Complete Fee Transparency: We provide clear, written disclosure of all fees before you become a client. There are no hidden charges, no surprise fees, and no commissions that could create conflicts of interest.
- Honest Communication: We tell you what you need to hear, even when it's not what you want to hear. If we believe a strategy is not in your best interest, we'll say so, regardless of the potential impact on our revenue.
- Conflict Disclosure: We proactively disclose any potential conflicts of interest and take steps to mitigate them. Our business model is designed to align our interests with yours.
- Regulatory Compliance: We maintain the highest standards of regulatory compliance, going beyond minimum requirements to ensure we're doing right by our clients.
Excellence in Service Delivery
Our pursuit of excellence is evident in:
- Continuous Education: Our advisors complete extensive continuing education each year, far exceeding regulatory requirements. We stay current with industry developments, tax law changes, and investment research.
- Quality Control: Every client recommendation goes through a rigorous review process. We have checks and balances to ensure accuracy and appropriateness.
- Performance Monitoring: We continuously monitor portfolio performance, risk metrics, and progress toward goals, making adjustments as needed.
- Service Standards: We have established service standards for response times, meeting frequency, and report delivery, and we hold ourselves accountable to these standards.
Client-Centric Practices
Being client-centric means:
- Limited Client Base: We intentionally limit the number of clients we serve to ensure each client receives adequate attention and personalized service.
- Accessibility: Your relationship manager is readily available to address questions and concerns. We respond to emails within 24 hours and return phone calls the same business day.
- Proactive Communication: We don't wait for you to reach out. We proactively communicate about market developments, planning opportunities, and action items.
- Customized Solutions: We never use a one-size-fits-all approach. Every recommendation is tailored to your specific circumstances, goals, and preferences.
Innovation in Practice
Our commitment to innovation includes:
- Technology Investment: We invest in cutting-edge technology to enhance our service delivery, from portfolio management systems to client communication tools.
- Process Improvement: We regularly review and refine our processes to improve efficiency and effectiveness.
- Research & Development: We dedicate resources to researching new strategies, investment vehicles, and planning techniques that could benefit our clients.
- Feedback Integration: We actively solicit client feedback and use it to improve our services.
Collaborative Approach
Collaboration is central to how we work:
- Team-Based Service: While you have a dedicated relationship manager, you benefit from the expertise of our entire team. Complex situations are reviewed by multiple advisors.
- Professional Network: We work closely with your attorneys, accountants, and other advisors to ensure coordinated service.
- Client Involvement: We involve you in the decision-making process, ensuring you understand and are comfortable with all recommendations.
- Family Engagement: For family wealth management clients, we facilitate family meetings and help establish governance structures that promote collaboration across generations.
Educational Commitment
We demonstrate our commitment to education through:
- Clear Communication: We explain complex concepts in plain language, avoiding jargon and technical terminology.
- Educational Resources: We provide articles, guides, and resources to help you understand financial concepts and strategies.
- Client Workshops: We host regular workshops and seminars on topics relevant to our clients.
- Next Generation Education: We offer financial literacy programs for children and young adults in client families.
Accountability & Measurement
We hold ourselves accountable for living our values through:
- Client Surveys: We regularly survey clients to assess their satisfaction and identify areas for improvement.
- Performance Reviews: Team members are evaluated not just on technical competence but also on how well they embody our values.
- Third-Party Audits: We undergo regular audits by independent third parties to ensure compliance and best practices.
- Continuous Improvement: We use feedback and performance data to continuously improve our service delivery.
